Curriculum Vitae
Juan Camilo Gonzalez Torrenegra

Personal data:

Name: Juan Camilo Gonzalez Torrenegra
Year of Birth: 1984
Nationality: Colombian
Current address: Carrera 95A # 138-58
Agrupacion 2 int 3 apto 501
Bogotá

Languages:

Spanish Native language
English Fluently

Education:

School: Colegio Emmanuel D’alzon
High School: Colegio Campestre Maximino
Poitiers

Software:

Office (Word, Excel, PowerPoint, Outlook, Access)
Macromedia Flash Player
Macromedia Dreamweaver
Macromedia Fireworks
Macromedia Freehand
3D Studio Max
And more graphic Design Programs.

Professional experience:

Official Translator, Private soldier Nov 2002 Jan 2004
Multinational Force and Observers, National Army of Colombia
Responsible for the security of the President of Colombia in the Casa de Narino From November 2002 until May 2003 when I was chosen as the best soldier to represent the Presidential Guard Battalion in Sinai, Egypt where I developed and improved my English communication skills among Canadian, American and Israeli soldiers as a Official translator for over 8 months until January 2004.

Customer Service Advisor March 2004 July 2006
Sommeil Ltda. TRACFONE wireless
Responsible as part of a team, for the administration of customer services section: processing customer orders and referrals. Dealing with complaints, enquires as well as sales promotions and new deals. After a year of Customer service agent I was promoted to Line Activations Department working as an agent advisor and responsible for the attachment of new lines where I won an award for team performance.

Achievements:
• Dealt directly with customers on one to one basis to identify and rectify problems
• Became fully conversant with many software systems used to build and process customer orders.
• Handled calls from new and existing accounts, dealing with a wide range of personal banking enquiries to a high level of customer service.
• Also responsible for cashing reception administration and meeting targets.
• Introduced changes within business communication which freed-up previously abandoned telephone calls.

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